Customer Success & Engagement Specialist (US Timezone)

Location: Remote
‍Company: Autoenhance.ai

 

About the job

 

We’re looking for a Customer Success & Engagement Specialist who’s passionate about helping customers, confident in communication, and ready to represent our brand across support and social channels.

What You’ll Do

Customer Support (Intercom):

• Respond to customer questions, technical issues, and feedback with clarity and empathy.
• Troubleshoot common product issues and escalate bugs or feature requests to the technical team.
• Maintain accurate conversation notes and identify recurring customer themes.

Customer & Lead Interactions (Social Media):

• Engage with leads and customers on social platforms (mainly Instagram) through comments, messages, and replies.
• Represent Autoenhance.ai’s brand voice—friendly, professional, and informed.
• Identify potential leads and nurture conversations into demos, trials, or sign‑ups.
• Monitor and report on engagement trends and common questions.

What We’re Looking For

• Excellent written English and communication skills.
• Experience in customer support, community management, or social media engagement (preferably SaaS or tech).
• Familiarity with tools like Intercom, Instagram, LinkedIn, or similar.
• Proactive, self‑motivated, and comfortable working independently.
• Bonus: Background in photography, real estate media, or AI tools.

 

Why Join Autoenhance.ai

• Be part of a small, fast‑moving team building category‑leading AI.
• Flexible remote work.
• Opportunity to shape how customers experience our product and brand.
• Work directly with the founding and growth teams.